Privacy Policy

SAMSARA we is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.samsara.com.au, and purchase our products, including massage oils, massage balms, disposable supplies, cleansing products, hot stones, and other massage-related items (the “Products”). By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

a. Personal Information
When you make a purchase, register an account, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party payment processors)

b. Non-Personal Information
We automatically collect data to enhance user experience, such as:

  • IP address
  • Browser type and device information
  • Website usage patterns and analytics
  • Cookies and tracking technologies

2. How We Use Your Information

We use the information collected for the following purposes:

  • To process and fulfill orders, including shipping and payment processing
  • To provide customer support and respond to inquiries
  • To improve our website, services, and user experience
  • To send promotional offers, updates, and marketing communications (with opt-out options)
  • To detect and prevent fraud, unauthorized transactions, and security breaches
  • To comply with legal obligations and enforce our policies

3. Sharing and Disclosure of Information

We do not sell or rent your personal data. However, we may share information with trusted third parties, including:

  • Service Providers: Payment processors, shipping partners, and IT service providers who assist in operating our website and fulfilling orders
  • Legal Compliance: If required by law, or to protect our rights, safety, or enforce our terms of service
  • Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred to the new entity

4. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. We advise using strong passwords and keeping login credentials confidential.

5. Your Rights and Choices

You have the following rights regarding your personal data:

  • Access and Correction: Request access to or correction of your personal information
  • Opt-Out: Unsubscribe from marketing emails at any time
  • Data Deletion: Request deletion of your personal information, subject to legal obligations
  • Cookies Control: Adjust browser settings to manage cookie preferences

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience and analyze website traffic. You can disable cookies through browser settings, but certain features of the website may not function properly.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies before providing personal information.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and continued use of our website constitutes acceptance of the updated terms.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:
📧 Email: info@samsara.com.au

This Privacy Policy complies with applicable privacy laws and regulations.